FAQ

Frequently Asked Questions

What is your return policy?

You have up to 30 days from the date your order was delivered to request a return.

If you request a return within the first 14 days after delivery, your statutory consumer rights apply. Where applicable, you may cancel your purchase and receive a refund to your original payment method in accordance with applicable consumer law.

If you request a return between day 15 and day 30 after delivery, Avelune Fashion offers an extended return option. For eligible returns during this period, you can choose between:

A refund to your original payment method

Store credit for the value of the returned item

To be eligible, items must be:

Unworn and unused

In original condition

With all tags attached

In original packaging where applicable

Items may be tried on to determine their fit and appearance, but must not be worn beyond what is reasonably necessary to inspect them.

For hygiene reasons, underwear, bras, lingerie and swimwear cannot be returned where applicable hygiene seals or strips have been removed. Personalised or custom-made items and gift cards cannot be returned.

For full details, please refer to our Return & Refund Policy.

How do I start a return?

To initiate a return, please contact us at:

Email: info@avelunefashion.com

Please include your order number, the item(s) you wish to return, and the reason for your return.

If your return is approved, we will provide detailed return instructions and the applicable return address.

Please do not send your return to an address that has not been provided to you by Avelune Fashion in writing.

Please note:

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, incorrect, or applicable law requires otherwise.

How do I receive my refund or store credit?

Once your return has been received and inspected, we will process your selected option.

Within the first 14 days

If you are exercising your statutory right of withdrawal, where applicable, you will receive a refund to your original payment method in accordance with applicable consumer law.

Where required by law, this includes the cost of standard delivery originally paid for. Additional delivery costs resulting from choosing a more expensive delivery option are not refundable.

Between day 15 and day 30

For eligible returns made during our extended return period, you can choose between:

Refund: Receive a refund to your original payment method.

Store Credit: Receive the value of the returned item as Avelune Fashion store credit.

Store credit will be sent to the email address associated with your order after the return has been received and approved. Store credit does not expire and can be used towards future purchases at Avelune Fashion.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, or is not the item you ordered, please contact us as soon as possible at info@avelunefashion.com.

Please include your order number and clear photographs showing the issue.

Faulty, damaged, or incorrect items are handled separately from standard returns. Where applicable, we will provide an appropriate remedy in accordance with your statutory consumer rights.

If we ask you to return the item, we will provide the appropriate return instructions. Where applicable, we will cover the return shipping costs.

Do you offer free shipping?

Yes. We offer free standard shipping on all orders within the United Kingdom, with no minimum purchase required.

All applicable shipping costs are clearly displayed at checkout.

Do you ship internationally?

At this time, Avelune Fashion ships within the United Kingdom only.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number.

You can use this tracking number to monitor your delivery status.

What payment methods do you accept?

We accept secure payments via:

Visa

Mastercard

American Express

Apple Pay

Google Pay

Maestro

Shop Pay

All payments are processed securely through trusted payment providers.

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