Privacy policy

Privacy Policy

Last updated: January 20, 2026

At Avelune Fashion, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, create an account, or make a purchase from our online fashion store.

Our store is powered by Shopify, which allows us to securely provide our products and services to you.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means any information that identifies you or can reasonably be linked to you.

Depending on how you interact with our store, we may collect:

Contact Information

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number

Payment Information

  • Payment confirmation information
  • Transaction details
  • Credit or debit card details

(Note: Payment processing is handled securely by third-party payment providers. We do not store full payment card details.)

Account Information

  • Username and password
  • Order history
  • Saved preferences and wishlist items

Order & Transaction Information

  • Items viewed or added to cart
  • Purchase history
  • Returns and exchanges

Communication Information

  • Messages sent to customer support
  • Product reviews and feedback

Device & Usage Information

  • IP address
  • Browser type
  • Device information
  • Cookies and tracking data
  • Website interaction behavior

2. How We Collect Your Information

We collect personal information:

  • Directly from you (when you create an account, place an order, subscribe to emails, or contact us)
  • Automatically through cookies and similar technologies when you browse our website
  • From service providers who help us operate our store (eg, payment processors, shipping partners, analytics providers)
  • From marketing or advertising partners

3. How We Use Your Personal Information

We use your information to:

Process Orders & Deliver Products

  • Process payments
  • Fulfill orders
  • Arrange shipping
  • Manage returns and exchanges
  • Send order confirmations and updates

Improve Your Shopping Experience

  • Personalize product recommendations
  • Remember your preferences
  • Improve website performance

Marketing & Promotions

  • Send promotional emails (if you opt in)
  • Show relevant advertisements
  • Inform you about new collections, launches, and offers

You may unsubscribe from marketing emails at any time using the “unsubscribe” link.

Security & Fraud Prevention

  • Detect and prevent fraudulent transactions
  • Protect our website and customers
  • Verify identity where necessary

Legal Compliance

  • Comply with legal obligations
  • Respond to lawful requests from authorities
  • Enforce our Terms of Service

4. How We Share Your Information

We only share your personal information when necessary, including:

  • With Shopify (our e-commerce platform provider)
  • With payment processors
  • With shipping and fulfillment partners
  • With marketing and analytics providers
  • When required by law or legal process
  • In connection with a business transaction (eg, merger or sale)

We do not sell your personal information.

5. Relationship with Shopify

Our store is hosted on Shopify. Shopify processes certain data to operate and improve the platform. This may include analytics and enhanced features that help us optimize your shopping experience.

For more information about how Shopify handles personal data, you may review Shopify's Privacy Policy.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your cart and preferences
  • Improve website functionality
  • Analyze traffic and performance
  • Provide personalized advertisements

You can manage cookie preferences through your browser settings.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Maintain your account
  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes

When your information is no longer required, it will be securely deleted or anonymized.

8. Data Security

We implement appropriate security measures to protect your information. However, no system can guarantee absolute security. We encourage you to keep your account credentials confidential.

9. Children's Privacy

Our website is not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal data from children.

If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Your Rights

Depending on your location (including the EU, UK, or other regions), you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Request restriction or processing
  • Object to certain types of processing
  • Request data portability
  • Withdraw consent (where processing is based on consent)

To exercise your rights, please contact us using the details below.

We may need to verify your identity before processing your request.

11. International Data Transfers

Your information may be processed outside your country of residence. Where required, we use legally recognized safeguards (such as Standard Contractual Clauses) to protect your data.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

The updated version will always be posted on this page with a revised “Last updated” date.

13. Contact Information

Store Name: Avelune Fashion

Company Name: Honey Drip

Company Address: Waterhoenstraat 20, 8450 Bredene, Belgium

Company Number: 1034156296

Email: info@avelunefashion.com

Customer Support Hours:

Monday – Friday | 9 AM – 5 PM (GMT)

Weekends | 11 AM – 4 PM (GMT)

We aim to respond to all inquiries within 24 hours.