At Avelune Fashion, we want you to love what you wear. If something isn't quite right, we're here to make the return process as simple as possible.

30-Day Return Policy

You have up to 30 days from the date your order was delivered to request a return.

If you are returning an item within the first 14 days after delivery, your statutory consumer rights apply. Where applicable, you are entitled to cancel your purchase without giving a reason and receive a refund to your original payment method in accordance with applicable consumer law.

For returns requested between day 15 and day 30 after delivery, Avelune Fashion offers an extended return option as an additional customer service.

For eligible returns during this extended period, you may choose between:

Option 1 — Refund

Receive a refund to your original payment method.

Option 2 — Store Credit

Receive the value of the returned item as Avelune Fashion store credit.

Store credit will be issued by email after the returned item has been received and inspected. Store credit does not expire and can be used towards future purchases at Avelune Fashion.

Return shipping costs are the customer's responsibility unless the item is faulty, damaged, incorrect, or applicable law requires otherwise.

Return Conditions

To be eligible for a return, items must:

• Be unworn and unused
• Be in their original condition
• Have all original tags attached
• Be returned in their original packaging where applicable
• Be accompanied by proof of purchase

Items may be tried on to determine their fit and appearance, but they must not be worn beyond what is reasonably necessary to inspect them.

If an item has been handled beyond what is necessary to inspect it, we may reduce the refund amount to reflect any loss in value, where permitted by applicable law.

How to Request a Return

To request a return, please contact us at info@avelunefashion.com and include:

• Your order number
• The item(s) you wish to return
• The reason for your return

Please wait for our written return instructions before sending your item back.

Once your return has been approved, we will provide you with the applicable return instructions and return address.

Please do not send your return to an address that has not been provided to you by Avelune Fashion in writing.

Returns sent without prior approval or to an incorrect address may not be accepted or processed.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or is not the item you ordered, please contact us as soon as possible at info@avelunefashion.com.

Please include your order number and clear photographs showing the issue.

Faulty, damaged, or incorrect items are handled separately from standard returns. Where applicable, we will provide an appropriate remedy in accordance with your statutory consumer rights.

If we ask you to return a faulty, damaged, or incorrect item, we will provide you with the appropriate return instructions.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned unless they arrive faulty, damaged, or incorrect:

• Underwear and briefs
• Bras and lingerie
• Swimwear

The following items are also non-returnable:

• Personalised or custom-made products made specifically to your requirements
• Gift cards

Nothing in this section affects your statutory consumer rights.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size, colour, or item, we recommend returning your original purchase and placing a new order.

Once your return has been approved and your chosen refund or store credit has been issued, you can place a new order for the item you would like.

Refund & Store Credit Processing

Once your return has been received and inspected, we will process your selected refund option.

Refunds to the original payment method may take several business days to appear in your account, depending on your payment provider.

Store credit will be sent to the email address associated with your order and does not expire.

Processing times may vary depending on the payment provider and the time required to inspect the returned item.

Your Statutory Consumer Rights

Nothing in this policy is intended to limit, exclude, or replace any consumer rights that cannot legally be excluded.

If you have a statutory right to cancel, return, repair, replace, or obtain a refund under applicable consumer protection law, those rights remain unaffected by this policy.

Contact

Store Name: Avelune Fashion
Company Name: Honey Drip
Email: info@avelunefashion.com

Customer Support:
Monday – Friday

Policy Updates

Avelune Fashion reserves the right to update or modify this policy from time to time. Any changes will take effect upon publication on our website.