Refund & Return Policy

Return & Refund Policy

At Avelune Fashion, we want you to shop with confidence. If you're not completely satisfied with your purchase, you may return eligible items in accordance with the policy below.

Returns

You may request a return within 30 days of receiving your order.

To qualify for a return, your item must:

  • Be unworn, unused, and in its original condition.

  • Have all original tags attached.

  • Be returned in its original packaging.

  • Be accompanied by proof of purchase (such as your order confirmation or receipt).

Items sent back without prior approval will not be accepted.

How to Start a Return

To request a return, please email info@avelunefashion.com and include:

  • Your order number

  • The item(s) you wish to return

  • The reason for your return

If your request is approved, we will provide the return address along with instructions for returning your parcel.

Return Shipping Costs

Customers are responsible for arranging and paying for their own return shipping.

You may choose the shipping carrier of your preference. We strongly recommend using a tracked shipping service, as Avelune Fashion cannot be held responsible for returns that are lost or damaged during transit.

Please note that original shipping charges are non-refundable.

Damaged, Defective or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery at info@avelunefashion.com, including your order number and clear photos of the issue.

If the issue is confirmed, we will cover the return shipping costs and offer either a replacement or a full refund.

Non-Returnable Items

The following items cannot be returned:

  • Personalised or custom-made products.

  • Swimwear, lingerie and underwear that have been worn or have had their hygiene seal removed.

  • Beauty and personal care products.

  • Sale or clearance items.

  • Gift cards.

If you're unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

If you would like a different size, colour or style, simply return your eligible item for a refund and place a new order.

United Kingdom – 14-Day Right to Cancel

If your order is delivered within the United Kingdom, you have the legal right to cancel your purchase within 14 days of receiving your order, without providing a reason.

After notifying us of your decision, you have an additional 14 days to return the item.

Return shipping costs remain the responsibility of the customer.

European Union – Right of Withdrawal

For orders delivered within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

Returned items must meet the return conditions outlined in this policy.

Return shipping costs are the responsibility of the customer.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If your return is approved:

  • Your refund will be issued to your original payment method within 10 business days.

  • Refunds apply only to the value of the returned item(s).

  • Original shipping charges and return shipping costs are not refundable.

  • Your bank or payment provider may require additional time to process the refund.

If you have not received your refund within 15 business days after approval, please contact us at info@avelunefashion.com.

Contact Us

Avelune Fashion

Honey Drip

Waterhoenstraat 20

8450 Bredene

Belgium

Company Registration Number: 1034156293

VAT Number: BE1034156293

Phone: +44 7411 585806

Email: info@avelunefashion.com